Event Detection
Use monitored device signals to identify service-relevant events.
Identify exceptions, initiate tickets and track service activity without depending entirely on manual branch reporting.
Build a repeatable path from device events to follow-up and resolution.
Use monitored device signals to identify service-relevant events.
Create structured cases from configured conditions and workflows.
Associate tickets with the affected printer and branch.
Help teams review, prioritize and assign follow-up work.
Maintain a clearer record of service status and closure.
Use service records to review recurring issues and workload.
Workflow behavior and ticket triggers should be configured to match your deployment and service process.
A monitored device reports an actionable condition.
Relevant device and site information is captured.
Service personnel review, update and resolve the case.